Snookercuescom

Our UK postal costs have been calculated into two categories, Standard and Express.

Standard.

Standard is the basic service, where the order is processed and despatched mostly through Royal Mail, through the cheapest postal rate. As you would expect, the cheapest is not normally the quickest though, and you should expect to wait up to 7 to 10 days, though in fact  most of our customers will often receive it quicker.

For more expensive items, we will sometimes upgrade to express at our own cost and you could receive the following day, but this is at our own discretion, so if you want an item more urgently you should consider our Express service.

Express.

Express is our quicker service, which customers prefer if they have a deadline for the products, such as a birthday, or if they have bought an expensive cue which they do not want in transit any longer then necessary.

If a package is being sent express it is unlikely it will be sent via Royal Mail, and it will normally require a signed signature. If there is a chance therefore that there might not be anyone available to `sign for` we ask that you give alternative delivery instructions. This could be `leave with a neighbour` but this does not mean we accept a `second` address, in a different street. You could ask to `leave in shed, porch or garage`. If you do make this request though, the packages will have to be left `unsigned -for` and we can not accept responsibility for theft or damage.

Some of our customers might often be out, and prefer to have their orders delivered to their place of work, or another address they can collect from.

If we are able to confirm your order and process your order the same day (and before collections have been made) , you will likely receive the next working day but we can not guarantee this (we can also try to make weekend deliveries for an extra cost).  We do promise to despatch your order though as soon as possible, and if there are any problems we will contact you and advise. Once the package leaves our premises it is in the hands of the carriers, but we choose the carriers so accept it is our responsibility to the customer to use an efficient service.

Overseas.

We supply our products all over the world, but in order for us to obtain the most competitive prices and use the most efficient methods for our overseas customers we price each order individually.  We will quote the postage costs for each overseas customer before accepting and processing their order.

Doing it this way usually saves our customers delivery costs because postage is often based on volumetric size as well as weight. In most overseas countries you will still be able to buy on-line by using our `overseas postage table` and will be given details on how to do this when we confirm your extra postage costs.

Table Deliveries.

Orders for the MDF Home Tables can be taken on line, with charges for `kerbside delivery`.  Orders for the slate tables have to be taken through a phone-order, and a delivery cost will be calculated based on the location of the buyer.

Returns.

Thankfully this happens very rarely, but if a customers does have a problem with any of our products they should contact us and explain the situation before returning the goods. On no account should they return via a carrier of their own choice, as we have a contract with a national carrier with preferred rates and could probably collect them cheaper.

If a customer has bought a product that they choose not to keep, providing it has not been used, and is returned to us at the buyers cost in what we consider prestige condition for re-sale, we will refund the cost of the goods in full.

You can be assured that whatever you buy from us, we will do our very best to satisfy your order as promptly as possible.

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