RECOMMENDED FOR EXPENSIVE CUES AND URGENT ORDERS
Express is our quicker service, which customers prefer if they have a deadline for the products, such as a birthday, or if they have bought an expensive cue which they do not want in transit any longer then necessary. All customers who use this service also get priority with packing and despatching so receive preference on any items that are low on stock.
If a package is being sent express it is unlikely it will be sent via Royal Mail, and it will normally require a signed signature. If there is a chance therefore that there might not be anyone available to `sign for` we ask that you give alternative delivery instructions. This could be `leave with a neighbour` but this does not mean we accept a `second` address, in a different street. You could ask to `leave in shed, porch or garage`. If you do make this request though, the packages will have to be left `unsigned -for` and we can not accept responsibility for theft or damage.
Some of our customers might often be out, and prefer to have their orders delivered to their place of work, or another address they can collect from.
If we are able to confirm your order and process your order the same day (and before collections have been made) , you will likely receive within 2 days but we can not guarantee this (we can also try to make weekend deliveries for an extra cost). If we receive your order over a weekend or in the evenings outside usual working hours it does not necessarily mean the order will be despatched the next day as this will depend how busy we are and if we are able to process your order before the carriers arrive. If the carriers make an A.M collection we may not be able to pack it in time so it might have to go the following day.
Express orders do get priority though and we do promise to despatch your order as soon as possible, and if there are any problems we will contact you and advise. Once the package leaves our premises it is in the hands of the carriers, but we choose the carriers so accept it is our responsibility to the customer to use an efficient service.
YOU CAN ALWAYS PHONE US TO CHECK STOCK AVAILABILITY AND DESPATCH DATES, REMEMBER WE NEED TO RECEIVE THE ORDER EARLY IN THE DAY TO BE ABLE TO SEND THE SAME DAY AS WE RECEIVE.